Skip to content
WE ARE OPEN! | We're looking forward to seeing you back in our stores!
WE ARE OPEN! | We're looking forward to seeing you back in our stores!

RETURNS

RETURNS

Please Note: From the 1st November 2020, we extended our returns policy up to 5th January 2021, we will be happy to take items back for an exchange or credit note up until then.

If you're after a refund for your purchase then please return any goods within 35 days ensuring all items are in a saleable condition with tags attached.

Please Note: From the 1st November 2020, we extended our returns policy up to 5th January 2021, we will be happy to take items back for an exchange or credit note up until then.

If you're after a refund for your purchase then please return any goods within 35 days ensuring all items are in a saleable condition with tags attached.

When returning goods to us

If you're not 100% satisfied with your purchase we'll be more than happy to help you with an exchange or refund. I'm afraid we do not offer a free-returns label yet but we're happy to send our exchanges free of charge. We suggest using Royal Mail to return goods to ourselves, parcels are insured at your own risk. 

Please ensure the following:

  • Your items are returned within 35 days of purchasing
  • Your items are accompanied by our completed returns form
  • Your parcel includes a copy of your order receipt
  • All your packaging is in tact and labels attached to items, with items remaining unmarked & unworn
  • You've insured your parcel, we will not accept responsibility for loss or damage in transit

When returning goods to us

If you're not 100% satisfied with your purchase we'll be more than happy to help you with an exchange or refund. I'm afraid we do not offer a free-returns label yet but we're happy to send our exchanges free of charge. We suggest using Royal Mail to return goods to ourselves, parcels are insured at your own risk. 

Please ensure the following:

  • Your items are accompanied by our completed returns form
  • Your parcel includes a copy of your order receipt
  • All your packaging is in tact and labels attached to items, with items remaining unmarked & unworn
  • You've insured your parcel, we will not accept responsibility for loss or damage in transit

RETURN ADDRESS:

LANDMARK

45 HIGH STREET

BROADWAY

WR12 7DP

RETURN ADDRESS:

LANDMARK

45 HIGH STREET

BROADWAY

WR12 7DP


If you'd like to exchange an item bought online we'll be more than happy to organise this as quickly as we can. If you'd like to reserve the item please do give us a call on 01386854995.

When returning goods for an exchange please us our returns form to fill out your order and contact details as well as the item that you'd like receive in exchange.

We'll be more than happy to post your exchange to you for Next Day Delivery and free of charge!

If you'd like to exchange an item bought online we'll be more than happy to organise this as quickly as we can. If you'd like to reserve the item please do give us a call on 01386854995.

When returning goods for an exchange please us our returns form to fill out your order and contact details as well as the item that you'd like receive in exchange.

We'll be more than happy to post your exchange to you for Next Day Delivery and free of charge!


Orders placed online can be brought back to our Broadway & Marlborough stores for an exchange or refund.

(Please note that refunds will be processed through the office and back to the original payment method.) 

Orders placed online can be brought back to our Broadway & Marlborough stores for an exchange or refund.

(Please note that refunds will be processed through the office and back to the original payment method.) 


Faulty goods can be returned for a full refund within 28 days of delivery, after an inspection by our team has deemed the item/s faulty. A refund will be issued including delivery charges.

Should you suspect your items of being faulty through use, please return your items to us, rather than the manufacturer. Items will be repaired or replaced at the manufacturer’s discretion and under current legislation we are allowed a “reasonable period” in which to resolve these issues for you. Any items that prove to be faulty upon receipt are eligible for a full refund (including delivery charge) or a replacement product.

Faulty goods can be returned for a full refund within 28 days of delivery, after an inspection by our team has deemed the item/s faulty. A refund will be issued including delivery charges.

Should you suspect your items of being faulty through use, please return your items to us, rather than the manufacturer. Items will be repaired or replaced at the manufacturer’s discretion and under current legislation we are allowed a “reasonable period” in which to resolve these issues for you. Any items that prove to be faulty upon receipt are eligible for a full refund (including delivery charge) or a replacement product.


If you've had an item for a while and it's in need of some TLC, we may be able to arrange for it to be repaired for a small charge. Please give us a call to discuss your requirements.

If you've had an item for a while and it's in need of some TLC, we may be able to arrange for it to be repaired for a small charge. Please give us a call to discuss your requirements.