Online Returns

Items purchased online may be returned for a refund within 28 days of purchase, provided they are returned in their original condition with all tags attached. Refunds are processed within 72 hours of receipt.

Please ensure that:

• Items are returned within 28 days.
• A completed returns form is included. Returns without a completed form may be delayed if we are unable to identify the order.
• Items are unworn, unmarked, with all original packaging and tags intact.
• Your parcel is adequately insured and trackable. We are not responsible for items lost or damaged in transit.

Returning Your Order

We do not offer free returns. We recommend using a tracked service, such as Royal Mail Signed For.

Online orders may also be returned to any Landmark store for a refund. Please note that refunds are processed by Head Office to the original payment method.

Return Address

Landmark
45 High Street
Broadway
WR12 7DP

In-Store Returns

Items purchased in store may be returned within 28 days of purchase for a refund, provided they are in their original condition with all tags attached.

Items returned with a gift receipt are eligible for an exchange or gift card only.

Please note that exchanges are available in store only. We do not offer exchanges for online orders.

Faulty Items

Items believed to be faulty should be returned to us rather than the manufacturer.

Goods returned within 28 days will be inspected by our team. If a manufacturing fault is confirmed, we will offer a replacement where possible or a refund, including any reasonable return postage costs.

If a fault develops after use, the item may need to be assessed by the manufacturer. Where a manufacturing fault is confirmed, a repair, replacement or other appropriate remedy will be offered in line with your statutory rights. Please allow a reasonable time for this process.